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Shipping Information

Shipping times are NOT GUARANTEED. Wallaroo Hat Company is not responsible for actual shipping times once a carrier (FedEx, UPS, USPS, etc.) has accepted a package for shipment. Australia - Please visit our sister company, Rigon Headwear. Canada - Pl

International Shipping

Australia - Please visit our sister company, Rigon Headwear. Canada - Please visit Modinno Enterprises. Mexico - Please visit Sol Protector. United Kingdom and Europe - Please visit Masku Ltd. If your desired shipping destination is not listed above,

Size & Fit Guide

Wallaroo and Carkella hats have an internal adjustment to fit the hat to your head. Exceptions are the women's Tulum and men’s Baja which have an Elastic-fit comfort band, and the women’s Aqua Hat which stretches to fit. Be sure to choose a hat that

Cleaning Tips

Wallaroo and Carkella have a few spot cleaning techniques to keep your hat looking brand new. From time to time you might need to clean your Wallaroo or Carkella hat. This video will give you some handwashing tips to keep your hat looking just like n

Packing Tips

Our “how-to” videos teach the best techniques for properly packing and cleaning a Wallaroo and Carkella hat for travel. Your hat will come with a label instructing you on the best method of care. Wallaroo and Carkella hats are packable and perfect fo

Return Policy

Click here to complete your online Wallaroo hat return. We love Wallaroo and Carkella hats and hope you do too! However, if you are not completely satisfied with your purchase, Wallaroo Hat Company (WHC) is committed to customer satisfaction and will

What does UPF mean?

On each Wallaroo hat product page, you will see whether they have a UPF rating or not. This can be found in the bullet-point list of features of the hat. What does UPF stand for?. UPF stands for Ultraviolet Protection Factor and is the rating used fo

How to Unsubscribe from Wallaroo's Email List

If you wish to be removed from our email list, please click the Unsubscribe link at the bottom of the Wallaroo emails. This process may take up to 24-48 hours. If you need further assistance, please email [email protected].

How to Unsubscribe from Wallaroo's Catalog Mailing List

To be removed from our catalog mailing list, please email [email protected] with your name and the address you wish to unsubscribe. A customer service rep will respond to you via email shortly confirming your removal from our catalog list.

Why Is My Discount Code Not Working?

Discount codes are not eligible on Final Sale Hats, Klipsta Hat Clips, Carkella Emblems, and Gift Cards. Discount codes will not work during sitewide sales or if a specific item is on sale. Sale discounts are only available during sale dates. Sale di

How Do I Get a Discount Code?

To join the Wallaroo VIP Program and be the first to know about sales and special events, which may include special discount codes throughout the year, please email us at [email protected] with your name and the email address you would like to us

UPF Sun Protection Product Recommendation

For Men's sun hats, we recommend checking out our Men's UPF 50+ Hats. This collection combines all day sun protection with durable, fashion-forward sun hats. For Women's sun hats, we recommend taking a look at our Women's UPF 50 Hats. This collection

Where can I find a Wallaroo hat near me?

If you're looking to find a local store near you that has Wallaroo hats, please use our Store Locator found here.

How do I purchase a gift card?

If you're interested in purchasing a Wallaroo gift card, simply click here to the Wallaroo gift card product page and add it to your cart. Please note, our gift cards are delivered by email and are not physical cards.

Where are Wallaroo Hats Made?

Most of Wallaroo’s high-quality sun protective hats are manufactured in China at a factory that has been producing hats for us since 2004. Our factory is a fully vetted, ethical business that we visit regularly to ensure that the best manufacturing p

Which Wallaroo Hats are Packable?

On every Wallaroo hat product page you select from the website, you will see from a bullet-point list each hat's packing recommendation. Please note that straw hat styles are not recommended for packing as the straw fiber the hat is made from is deli

When is the next Wallaroo Sale?

Wallaroo Hat Company runs monthly website sales. You can be notified of our next sale by joining our email list. Click here to join.

Where can I find Wide Brim styles?

To view our entire selection of women's wide brim hats, click here. To view our entire selection of men's wide brim hats, click here.

How do I change/cancel my order?

You can change or cancel your order by emailing [email protected]. Please provide your name and order number. Additionally, you can also call us at 303.494.5949.

What does "coming soon" mean?

When you go to select a specific product's size and color and notice it says, "coming soon," this means that we are currently out of stock on that particular product. We apologize for the inconvenience, and you can typically expect that product to be

What if my hat has a defect?

If your Wallaroo hat has a defect, please email us at [email protected] with your name, order number, and a picture highlighting the defect. Additionally, you can also call us at 303.494.5949 for assistance.

Which Wallaroo hats are UPF 50+ rated?

A complete collection of all Wallaroo UPF 50+ hats can be seen by clicking here.

Which hats are for larger heads?

To see a complete collection of extended sizes for larger heads, click here.

Which Wallaroo hats are available in a Petite size?

A complete collection of Petite style hats can be found by clicking here.

Which Wallaroo Hats are Water Resistant?

For a complete list of Wallaroo hats that are water resistant, click here. Please note that while these hats are considered water resistant, exposure to heavy rain over time will result in a loss of the hat's integrity. Although the hats can withstan