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Shipping Information

Shipping times are NOT GUARANTEED. Wallaroo Hat Company is not responsible for actual shipping times once a carrier (FedEx, UPS, USPS, etc.) has accepted a package for shipment. Australia - Please visit our sister company, Rigon Headwear. Canada - Pl

International Shipping

Australia - Please visit our sister company, Rigon Headwear. Canada - Please visit Modinno Enterprises. Mexico - Please visit Sol Protector. United Kingdom and Europe - Please visit Masku Ltd. If your desired shipping destination is not listed above,

Size & Fit Guide

Wallaroo and Carkella hats have an internal adjustment to fit the hat to your head. Exceptions are the women's Tulum and men’s Baja which have an Elastic-fit comfort band, and the women’s Aqua Hat which stretches to fit. Be sure to choose a hat that

Cleaning Tips

Wallaroo and Carkella have a few spot cleaning techniques to keep your hat looking brand new. From time to time you might need to clean your Wallaroo or Carkella hat. This video will give you some handwashing tips to keep your hat looking just like n

Packing Tips

Our “how-to” videos teach the best techniques for properly packing and cleaning a Wallaroo and Carkella hat for travel. Your hat will come with a label instructing you on the best method of care. Wallaroo and Carkella hats are packable and perfect fo

Return Policy

Click here to complete your online Wallaroo hat return. We love Wallaroo and Carkella hats and hope you do too! However, if you are not completely satisfied with your purchase, Wallaroo Hat Company (WHC) is committed to customer satisfaction and will

What does UPF mean?

What does UPF stand for?. UPF stands for Ultraviolet Protection Factor and is the rating used for sun protective clothing and headwear. What does UPF do?. UPF fabric protects against UVA and UVB light, which cause sunburns, skin cancer, and skin agin

How to Unsubscribe from Wallaroo's Email List

If you wish to be removed from our email list, please click the Unsubscribe link at the bottom of the Wallaroo emails. This process may take up to 24-48 hours. If you need further assistance, please email [email protected].

How to Unsubscribe from Wallaroo's Catalog Mailing List

To be removed from our catalog mailing list, please email [email protected] with your name and the address you wish to unsubscribe. A customer service rep will respond to you via email shortly confirming your removal from our catalog list.

Why Is My Discount Code Not Working?

Discount codes are not eligible on Final Sale Hats, Klipsta Hat Clips, Carkella Emblems, and Gift Cards. Discount codes will not work during sitewide sales or if a specific item is on sale. Sale discounts are only available during sale dates. Sale di

How Do I Get a Discount Code?

To join the Wallaroo VIP Program and be the first to know about sales and special events, which may include special discount codes throughout the year, please email us at [email protected] with your name and the email address you would like to us

UPF Sun Protection Product Recommendation

For Men's sun hats, we recommend checking out our Men's UPF 50+ Hats. This collection combines all day sun protection with durable, fashion-forward sun hats. For Women's sun hats, we recommend taking a look at our Women's UPF 50 Hats. This collection

Where can I find a Wallaroo hat near me?

If you're looking to find a local store near you that has Wallaroo hats, please use our Store Locator found here.

How do I purchase a gift card?

If you're interested in purchasing a Wallaroo gift card, simply click here to the Wallaroo gift card product page and add it to your cart. Please note, our gift cards are delivered by email and are not physical cards.